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Kloster Kitchen

Here we have summarised the questions we get most often. Of course, you can also get the answers directly ✓ To the FAQs →

Kloster Kitchen Help Center

How can I order?

I can't access the shopping cart. What's going on?

How can I cancel my order?

I haven’t received an order or shipping confirmation. What happens now?

Order

What's the Kloster Kitchen club?

How do I become a Ginger Insider?

How can I collect points?

Where can I see how many points I have?

How do I redeem points?

How do I redeem points? copy

Do my points expire?

Can I pass on my points to somebody else?

Bonus points programme

How do I get my voucher?

How do I redeem my voucher?

What are the exact voucher conditions?

How long are Kloster Kitchen vouchers valid?

Can I exchange a voucher for cash?

Vouchers & discounts

How does 'refer a friend' work?

I cannot refer a friend. What should I do?

What do I have to keep in mind?

Refer friends

How does the Kloster Kitchen subscription work?

What are the advantages of the Kloster Kitchen subscription service?

Is there a minimum term for subscriptions?

When can I expect my subscription to be shipped?

How can I change/adjust my subscription?

How can I cancel my subscription?

Ginger Shot subscription

How do I register for an account?

I’m having difficulties logging into my account. What can I do?

Why do I need to set up a customer account?

My account

Where can I subscribe to the newsletter?

I haven’t received the newsletter. What can I do?

How can I unsubscribe from the newsletter?

Newsletter

Where do we source our ginger?

Are our drinks suitable for vegetarians/vegans?

How do we know that our products are made of organic ingredients?

Why is it called Ginger Shot?

What is the shelf life of our ginger shots?

What is the shelf life of our smoothies?

Should I store Kloster Kitchen drinks in a cool place?

Is there a recommended shot dose?

Where can I find your products?

Why do you need to shake the drinks before opening them?

Where do the deposits at the bottom of the bottle come from?

I am a diabetic, what do I need to watch out for?

What exactly are the ingredients of your drinks?

How do we process the ginger?

Why do we peel the ginger?

Is our ginger heated?

Where are our products manufactured?

Who monitors the quality of the products?

Production

Why is there pectin in our products?

Why is lemon juice concentrate used instead of lemon juice?

Why do we use pieces of ginger and not puree or pressed juice?

Why do we use agave nectar?

Does the Kloster Kitchen Ginger Shot contain alcohol?

Ingredients

How many calories are in our drinks?

12SHOTS Classic

12SHOTS Turmeric

12SHOTS Pomegranate

12SHOTTS Cranberry Horseradish

12SHOTS Pineapple

12SHOTS Vitamine Shot Acai

12SHOTS Fruit Shot

12SHOTS

1SHOT Classic

1SHOT Turmeric

1SHOT Pomegranate

1SHOT Cranberry Horseradish

1SHOT Pineapple

1SHOT Vitamine Shot Acai

1SHOT Fruit Shot

1SHOT

Nutritional information

Product

How can I return my order?

Who covers the costs of the return shipment?

My order is incomplete or has not arrived. What can I do?

The contents of my parcel have broken. What can I do?

Returns & complaints

How much are the shipping costs?

How long does shipping take?

My order has not arrived yet. How can I check the status?

My order has a different billing address. How can I change my billing address?

I entered an incorrect address when placing my order. Can I still change it?

What service provider do you use for shipping?

From where do we ship?

To where do we ship?

Do we also deliver to packstations?

How can I track my shipment?

Shipping & delivery

How sustainable is your packaging?

Why is there no deposit on the Ginger Shot 1SHOT bottles?

Packaging & deposit

WhatsApp Newsletter

What payment methods are available?

How do I receive my invoice?

I have questions about my payment via Klarna. What can I do?

I have questions about my payment via PayPal.

Payment

What ingredients does VITAL FLOW use?

How do I take VITAL FLOW correctly?

Can I drink VITAL FLOW pure?

How long does one bottle last?

Why liquid micronutrient concentrates instead of capsules or tablets?

Is VITAL FLOW vegan?

Does VITAL FLOW contain any additives?

Can I combine VITAL FLOW with other food supplements?

Is VITAL FLOW suitable for children?

When is the best time to take the product?

Should I take VITAL FLOW with a meal?

Is there a minimum duration for the intake?

What is the effect of VITAL FLOW based on?

Is VITAL FLOW compatible with fructose intolerance or other allergies and intolerances?

What should I consider when taking it?

What is the correct way to store VITAL FLOW?

How is VITAL FLOW produced?

How long can VITAL FLOW be kept?

Who is VITAL FLOW not suitable for?

Are there any special preparations before taking it?

Is support or counselling available during the use of VITAL FLOW?

Which allergens are contained in VITAL FLOW?

Why does the set come with a spoon and a spout?

How many vitamins and minerals does it contain?

What happens if I drink several glasses a day and don't follow the recommended intake?

Why are not all essential micronutrients included?

Should I take VITAL FLOW together with a meal?

Can I consume VITAL FLOW during pregnancy / breastfeeding?

Are there any scientific studies on the effectiveness of micronutrients?

Are there interactions between the micronutrients?

Micronutrient concentrate

Everything about your order, cancellations and the shopping cart.

Everything about points, how to get them and what to do with them.

How do I get vouchers, how do I redeem them, what are the conditions?

Learn how to set up the perfect ginger shot subscription for you.

Learn everything about your customer account.

Everything about our ginger shots, the ingredients and nutritional information.

What to do in case of incomplete delivery, loss or breakage?

You have problems with your payment? Here's the answer.

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