The easiest way is directly via our online shop!

The easiest way is directly via our <a href="https://www.klosterkitchen.de/collections/alle-produkte">online shop</a> or by phone at: <a href="tel:+4991519669040">+49-9151-966904-0</a>or by e-mail to: <a data-fr-linked="true" href="mailto:kundenservice@klosterkitchen.com">kundenservice@klosterkitchen.com</a>You can also write to us via WhatsApp: <a href="https://wa.me/4915125909009">To the WhatsApp chat</a>

How can I order?

This can have various reasons. Some are listed here!

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unfortunately, with the many different devices and operating systems, you may encounter problems in exceptional cases. This can have various reasons. Some are listed here:<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Browser:<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Your browser may no longer be up to date - just try another browser and always remember to carry out all recommended updates. Perhaps you have installed browser extensions that are interfering with the correct functioning of the online shop? Keep in mind that extensions that suppress online advertising or prevent Javascript from running and cookies from being set can also have a negative impact on our online shop.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Cache:<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Empty the cache, then the problem should be solved.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If none of this helps, you are of course also welcome to order by phone at: +49-9151-966904-0<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Alternatively, you can also send us an email with your order to&#xA0;<a data-fr-linked="true" href="mailto:kundenservice@klosterkitchen.com" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">kundenservice@klosterkitchen.com</a>.

I can't access the shopping cart. What's going on?

It may still be possible that we cancel your order. Write to us as soon as possible after your order.

You&apos;ve discovered that Kloster Kitchen isn&apos;t your cup of tea after all? We can hardly believe that, but as we all know, tastes are different. We always process your order immediately so that you get your package as soon as possible. It may still be possible that we cancel your order. <a href="https://en.klosterkitchen.de/pages/kontakt">Write to us</a> as soon as possible after your order.

How can I cancel my order?

The best thing is to do is to check your spam folder. If that still doesn't work reach out to us.

The best thing is to do is to check your spam folder. Sometimes automated e-mails are mistakenly identified as spam. If you still can&#x2019;t find what you&#x2019;re looking for there, please reach out to us via <a href="https://en.klosterkitchen.de/pages/kontakt">our contact form</a>. Then we can look together at what might have happened.

I haven’t received an order or shipping confirmation. What happens now?

Back to the shop

Kloster Kitchen

Here we answer all questions regarding your order →

Order | Kloster Kitchen Help Center

Everything about your order, cancellations and the shopping cart.

Order

What's the Kloster Kitchen club?

How do I become a Ginger Insider?

How can I collect points?

Where can I see how many points I have?

How do I redeem points?

How do I redeem points? copy

Do my points expire?

Can I pass on my points to somebody else?

Bonus points programme

How do I get my voucher?

How do I redeem my voucher?

What are the exact voucher conditions?

How long are Kloster Kitchen vouchers valid?

Can I exchange a voucher for cash?

Vouchers & discounts

How does 'refer a friend' work?

I cannot refer a friend. What should I do?

What do I have to keep in mind?

Refer friends

How does the Kloster Kitchen subscription work?

What are the advantages of the Kloster Kitchen subscription service?

Is there a minimum term for subscriptions?

When can I expect my subscription to be shipped?

How can I change/adjust my subscription?

How can I cancel my subscription?

Ginger Shot subscription

How do I register for an account?

I’m having difficulties logging into my account. What can I do?

Why do I need to set up a customer account?

My account

Where can I subscribe to the newsletter?

I haven’t received the newsletter. What can I do?

How can I unsubscribe from the newsletter?

Newsletter

Where do we source our ginger?

Are our drinks suitable for vegetarians/vegans?

How do we know that our products are made of organic ingredients?

Why is it called Ginger Shot?

What is the shelf life of our ginger shots?

What is the shelf life of our smoothies?

Should I store Kloster Kitchen drinks in a cool place?

Is there a recommended shot dose?

Where can I find your products?

Why do you need to shake the drinks before opening them?

Where do the deposits at the bottom of the bottle come from?

I am a diabetic, what do I need to watch out for?

What exactly are the ingredients of your drinks?

How do we process the ginger?

Why do we peel the ginger?

Is our ginger heated?

Where are our products manufactured?

Who monitors the quality of the products?

Production

Why is there pectin in our products?

Why is lemon juice concentrate used instead of lemon juice?

Why do we use pieces of ginger and not puree or pressed juice?

Why do we use agave nectar?

Does the Kloster Kitchen Ginger Shot contain alcohol?

Ingredients

How many calories are in our drinks?

12SHOTS Classic

12SHOTS Turmeric

12SHOTS Pomegranate

12SHOTTS Cranberry Horseradish

12SHOTS Pineapple

12SHOTS Vitamine Shot Acai

12SHOTS Fruit Shot

12SHOTS

1SHOT Classic

1SHOT Turmeric

1SHOT Pomegranate

1SHOT Cranberry Horseradish

1SHOT Pineapple

1SHOT Vitamine Shot Acai

1SHOT Fruit Shot

1SHOT

Nutritional information

Product

How can I return my order?

Who covers the costs of the return shipment?

My order is incomplete or has not arrived. What can I do?

The contents of my parcel have broken. What can I do?

Returns & complaints

What is Kloster Kitchen?

Our company headquarters

How to contact us

About Kloster Kitchen

How much are the shipping costs?

How long does shipping take?

My order has not arrived yet. How can I check the status?

My order has a different billing address. How can I change my billing address?

I entered an incorrect address when placing my order. Can I still change it?

What service provider do you use for shipping?

From where do we ship?

To where do we ship?

Do we also deliver to packstations?

How can I track my shipment?

Shipping & delivery

How sustainable is your packaging?

Why is there no deposit on the Ginger Shot 1SHOT bottles?

Packaging & deposit

WhatsApp Newsletter

What payment methods are available?

How do I receive my invoice?

I have questions about my payment via Klarna. What can I do?

I have questions about my payment via PayPal.

Payment