How much are the shipping costs?
Here you will find an overview of our shipping costs →
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Shipping & delivery
Everything about shipping & delivery.
How long does shipping take?
Normally, delivery takes 2–3 days in Germany, 3–4 days in the EU, and 5–10 days in third countries. More →
My order has not arrived yet. How can I check the status?
First, check your order confirmation, which you will have received by e-mail, and if the details entered are correct. More →
My order has a different billing address. How can I change my billing address?
Select “Use different billing address”. In this case, simply enter the details in the fields provided.
I entered an incorrect address when placing my order. Can I still change it?
It might still be possible for us to change your address. Contact us as soon as possible after you have placed your order.
What service provider do you use for shipping?
We ship all of our parcels with DHL. More information →
From where do we ship?
We ship from our location in Reichenschwand, Franconia in Bavaria.
To where do we ship?
We ship worldwide. But please note, depending on the country, shipping costs may vary.
Do we also deliver to packstations?
Of course, simply select the “Packstation” tab for the address during checkout. Make sure that you enter your post number (Postnummer) or DHL customer number and the Packstation number in the corresponding fields. →
How can I track my shipment?
As soon as your shipment has been sent by us, you will receive an email from DHL with your shipment details. More →