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Returns & complaints

What to do in case of incomplete delivery, loss or breakage?

How can I return my order?

If your package is damaged or you are not completely satisfied with your order, please get in touch via our contact form.

Who covers the costs of the return shipment?

We will of course cover the return shipping costs. Simply reach out to us via our contact form.

My order is incomplete or has not arrived. What can I do?

Should your parcel arrive incomplete, late or not at all, please use our contact form to get in touch with us.

The contents of my parcel have broken. What can I do?

Use our contact form to get in touch, and we will arrange a new delivery as quickly as possible.